Healthcare Solutions
We help healthcare organizations close gaps in communication for improved patient engagement and a healthier bottom line.
24/7 Live Answering Service
We answer telephone calls 24/7/365. In a world of multiple time zones and the internet’s-always-on characteristics, today’s entrepreneurs know that the businesses that answer after hours win.
Small Business Services
Small businesses seeking first class customer service and specialized small business answering service turn to Voice Exchange. We understand the importance of answering each call, but not having enough hours in the day to accomplish everything on your agenda.
Urgent Call Handling
While we are not a replacement to emergency services, we are your answer for urgent business demands. Voice Exchange partners with you during account set-up to determine what defines an urgent call and how to respond.
Virtual Receptionist
Having someone to manage routine calls to your office prevents your voicemail inbox from becoming full—which will prevent clients from leaving a message with you. Our virtual receptionist helps your clients get information they need when they need it.
Bilingual Services
Our Bilingual Team partners with you to serve your Spanish-speaking customers – a growing and critical customer group for many businesses both small and large.
Lead Capture
Success results when opportunity meets preparation. Marketing, advertising, and referrals generate inbound opportunities – prospects that could dramatically increase your company’s bottom line. We’re prepared to qualify and capture leads from inbound inquiries 24 hours per day, 7 days per week, 365 days per year.
How It Works
No matter how simple or complex your setup is, we’ll make the transition a breeze. Our job is to help you put your best foot forward and together, we’ll put in place a suite of services that will ensure consistent, high-quality customer service and response.
