Pricing
We don’t follow trends – especially when they cost our clients more money, headache and worry.
We have a unique philosophy when it comes to pricing. Rather than the industry-standard per minute fee (often with additional fees on top of that), we charge per call.
No hidden fees
Rather than our clients being concerned if we are efficiently handling their calls (to avoid additional time-based fees), we simply charge a flat fee per call so there are no surprises or unknown variables in your bill.
Simply put, our clients always know when they’re being charged and for how much. No hidden fees or worrying about how long a call takes.
A Plan Made For You
We work with you to tailor specific services to the needs of your business. No matter how big or small your business is, we can create a plan that will work for you. Email hello@voice-exchange.com or Call us at
855.851.2240
Healthcare Solutions
We help healthcare organizations close gaps in communication for improved patient engagement and a healthier bottom line.
How We Help Physicians
Voice Exchange allows your practice to focus on the reality of caring for your patients. We do not expect a high level of service from our operators – we demand it! Our focus is to provide you with a service that will facilitate your delivery of the best medical practices.
For your patients, we are an extension and representation of you. We offer 24/7 live operator support, giving your patients peace of mind in a time of need. Our operators are trained to be courteous, compassionate, prompt and accurate. We provide a comfort in knowing our support and commitment will never falter, allowing you to sleep better at night.
A list of services that we offer include (but are not limited to):
Healthcare Solutions
We help healthcare organizations close gaps in communication for improved patient engagement and a healthier bottom line.
24/7 Live Answering Service
We answer telephone calls 24/7/365. In a world of multiple time zones and the internet’s-always-on characteristics, today’s entrepreneurs know that the businesses that answer after hours win.
Small Business Services
Small businesses seeking first class customer service and specialized small business answering service turn to Voice Exchange. We understand the importance of answering each call, but not having enough hours in the day to accomplish everything on your agenda.
Urgent Call Handling
While we are not a replacement to emergency services, we are your answer for urgent business demands. Voice Exchange partners with you during account set-up to determine what defines an urgent call and how to respond.
Virtual Receptionist
Having someone to manage routine calls to your office prevents your voicemail inbox from becoming full—which will prevent clients from leaving a message with you. Our virtual receptionist helps your clients get information they need when they need it.
Bilingual Services
Our Bilingual Team partners with you to serve your Spanish-speaking customers – a growing and critical customer group for many businesses both small and large.
Lead Capture
Success results when opportunity meets preparation. Marketing, advertising, and referrals generate inbound opportunities – prospects that could dramatically increase your company’s bottom line. We’re prepared to qualify and capture leads from inbound inquiries 24 hours per day, 7 days per week, 365 days per year.
How It Works
No matter how simple or complex your setup is, we’ll make the transition a breeze. Our job is to help you put your best foot forward and together, we’ll put in place a suite of services that will ensure consistent, high-quality customer service and response.
Different Services
Years in Business
Clients Helped
Satisfied Clients
Commercial and
Healthcare Solutions
Are you looking for commercial or healthcare solutions?
We work across all communication platforms available to help both large and small businesses better connect with their customers. And we employ the latest communications technology – all to make your life easier.
Meet Our Team
Transparency is a core value of our business. Feel free to contact any of our folks. For general inquiries, email hello@voice-exchange.com or fill out the form below.
Cimberlee Collier
COO, Accounts Receivable & Billing
Krystal Harter
Office Manager
Happy Clients
“They are very helpful and when changes need made, they make them immediately. Communication is key and I feel that communication between NorthShore and Voice Exchange is great.”
– Jodi Ortiz, Office manager, NorthShore Health Centers
“As a busy family practitioner, it’s important to have a quality answering service that is prompt and courteous to my patients. I have been associated with Voice Exchange for over 17 years. The operators go above and beyond to help me – but most of all – my patients.”
– Dr. Kendell Oetter, Family Practice Physician
“Our office has used Voice Exchange for over 15 years now and we wouldn’t think of running our business without them.”
– K.T., Operations Manager, Century Roofing
“As a busy family practitioner, it’s important to have a quality answering service that is prompt and courteous to my patients. I have been associated with Voice Exchange for over 17 years. The operators go above and beyond to help me – but most of all – my patients.”
– Dr. Kendell Oetter, Family Practice Physician